Frequently Asked Questions
How long does delivery take?
Most UK deliveries arrive within 48 hours of you placing your order.
All orders are posted using first class post or by next day courier for large or heavier items.
If delivery will be longer than 5 working days then we will email you straight away to advise you.
You should allow between 7 and 14 days for orders to destinations outside of the UK.
How much does Delivery Cost?
Postage and shipping costs are completely free to United Kingdom addresses regardless of the cost of your order. This includes Northern Ireland.
For customers outside of the UK please email your postal address along with the items you'd like to order and ask for delivery charges / times to your area.
Are my credit card details safe?
Yes. Our payment service provide, Protx provide the safest means available today for ordering securely on the Internet. Click here to read our safety statement.
Can I receive an order quickly in time for a birthday or Christmas?
Yes. Simply give us a call just before you place your order and ask us for our Special Delivery option. For a few pounds more we can send your order by 24 hour Special Delivery.
What if I change my mind about my purchase?
You can return your item(s) at your cost to us within 14 days of receiving your order for a complete refund or exchange.
Please check our Shipping & Returns section for full details.
I have a different question!
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